Subscription Order
Subscription Order
Subscription orders allow you to schedule regular deliveries of pet
accessories, saving you time and energy by providing a convenient, regular
supply of what your fur kids need.
Benefits of Subscription
Order
Keeping the stock always
sufficient Pet supplies will be
regularly delivered. Since it's all automated, you never need to worry about running
out. |
Save money Enjoy exclusive discounts on
subscription order |
Easy to Manage View your orders anytime,
anywhere on the " Subscription Order " page in your account. We
will also send an order confirmation by email after each order is charged,
making it easier for you to manage your order. |
How to Place Subscription Order? 1. Select a product 2. Select "
Subscription Order " in the Purchase Options. 3. Select your desired
delivery frequency, add the products to your shopping cart and check out. 4. Your order will be
automatically charged to the credit card you provided and delivered on the
next order date. |
Other questions?
Q: Are there any restrictions on
the Subscription
Order Programme?
A: Subscription Orders are eligible for exclusive offers. You must
complete a minimum of 3 orders to be eligible for this offer. The first 3
orders of Subscription Order cannot
be changed or cancelled, please contact our Customer Service Officer if
necessary.
Q: Why am I being charged shipping fee for my second subscription order?
A: If the price of your subscription order is less than HK$400, the
order will be charged with shipping fee.
You can contact us to add products to your order before the next
subscription order is shipped so that the total amount of the order is over
HK$400, and we will provide free shipping if the delivery address is within the
delivery area. If the delivery address is within the unsuitable area, we will
charge you for the delivery fee according to the situation.
Q: Will the subscription order products be out of stock?
A: We have taken into consideration the needs of our customers when we
launched the subscription order, especially to ensure that we have sufficient
stock. By requesting a minimum
of 3
subscription orders, we can stock up in advance to ensure that you receive your
subscription order. Whilst there may still be supply shortages, our Customer Service Officer will contact with you.
Q: If the price of my subscription order product is reduced and it is a
better deal than the subscription order price, can I take advantage of the
special price?
A: If your subscription order product is on sale on Q-Pets.com and is cheaper than your subscription order price,
you may also enjoy the sale price to ensure that you always get the maximum
savings when processing your order.
Q: Can I place a recurring
order as a guest?
A: To use the Subscription
Order service you will need a Q-Pets.com member account so you can log in and
track your subscription orders! Registering for a Q-Pets.com membership is very
easy and you can also receive PetDollar, shopping as a guest will not earn
PetDollar, so we recommend that you shop as a member to earn PetDollar.
